Terms and Conditions

Please note: This is an English translation provided for informational purposes only. The legally binding version is the German version and German law shall apply.

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   1.    General Information Regarding Coaching Services

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• The client is solely responsible for their own change process, the implementation of coaching content, and all decisions made during the coaching process.

• Any exercises, applications, or methods used during or after coaching are carried out at the client’s own responsibility.

• Before and during participation in coaching services, the client is responsible for ensuring that they are mentally and physically fit.

• In coaching formats involving experiential or outdoor-based activities, the service provider or trainer is responsible for the safety standards and instruction during the activities carried out, such as archery or fire-making. However, the client remains responsible for their own physical condition and for following all safety instructions. The service provider is not liable for injuries caused by failure to comply with safety rules.

• The service provider accepts no liability for damages or injuries resulting from personal misconduct or failure to follow instructions.

• No medical coaching, treatment, or therapy is provided.

• No medical diagnoses are made.

• Coaching does not replace consultation with a physician, psychiatrist, or psychotherapist.

• No guarantees of healing or specific outcomes are given by the service provider.

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    2.    Registration / Conclusion of Contract

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Registrations must be made directly with the service provider. A contract between the client and the service provider becomes effective upon receipt of a written, verbal, or personal registration. From this point onward, all rights and obligations arising from the contract become effective for both parties. Both parties acknowledge these Terms & Conditions as part of the mutual agreement.

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    3.    Subject Matter of the Contract

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The service provider offers coaching, mentoring, and training services in accordance with the respective agreement. The subject matter of the contract is the provision of the agreed services, not the achievement of a specific personal or economic success.

Coaching is an individual, process-oriented development process whose effectiveness depends significantly on the client’s active participation and personal responsibility.

Individual adjustments or additional services may be agreed upon jointly.

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    4.    Payment

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Unless otherwise agreed, payment must be made via bank transfer to the account specified on the invoice within 7 days after receipt of the invoice.

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    5.    Cancellation by the Client

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The client may withdraw from the coaching or event contract at any time. The cancellation must always be submitted in writing.

In the event of cancellation, the service provider may demand reasonable compensation for preparations made and expenses incurred.

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Cancellation fees:

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Individual Coaching Sessions (Private Clients & B2B)

• Appointments may be rescheduled or canceled free of charge up to 72 hours before the agreed appointment.

• Cancellations within 72 hours before the appointment: 50% of the agreed fee will be charged.

• Cancellations within 24 hours before the appointment or failure to attend: the full fee will be charged.

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Offsites, Intensive Days & Group Formats

• up to 30 days before the event: free of charge

• from 30 days before the event: 50% of the agreed fee

• from 14 days before the event: 75% of the agreed fee

• from 7 days before the event: 100% of the agreed fee

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Already incurred or non-refundable third-party costs (e.g. external partners or individually booked services) may additionally be charged.

If an activity cannot take place because the client arrives late or fails to appear, 100% of the agreed amount is due. Additional costs resulting from postponements or delayed arrival by the client shall be borne by the client.

If the client joins an activity after it has already started or leaves before it ends, no refund will be granted.

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    6.    Cancellation or Changes by the Service Provider Before the Activity Begins

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If the stated minimum number of participants is not reached, the service provider may cancel the activity at short notice.

If the client does not wish to rebook to one of the offered alternative activities, payments already made will be refunded minus services already provided.

The activity may also be canceled if participants provide justified reasons through their actions or omissions.

If the activity becomes impossible or unsafe due to force majeure, weather conditions, natural conditions, official measures, safety risks, or illness on the part of the service provider, the service provider may cancel or terminate the activity early.

In such cases, the paid amount will be refunded minus expenses already incurred by the service provider. Further claims for compensation are excluded.

Program changes remain expressly reserved. However, the service provider will endeavor to offer equivalent alternative services whenever possible.

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    7.    Program Changes or Termination of the Activity After Contract Conclusion

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The service provider reserves the right to modify the program or individual agreed services if unforeseen circumstances (force majeure, weather conditions, natural conditions, official measures, or safety risks) require such changes.

The service provider will endeavor to provide equivalent replacement services whenever possible.

If a substantial program change results in a price increase exceeding 10%, the client may withdraw from the contract.

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    8.    Early Termination of the Activity by the Client

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If a client terminates participation early or leaves the activity prematurely, no refund will be granted. Any additional costs incurred shall be borne by the client.

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    9.    Participation Requirements

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Good physical and mental health is required for all activities.

Participants are obligated to inform the service provider about any existing health conditions.

Participation in activities under the influence of drugs, alcohol, or similar substances is prohibited.

The client is obligated to comply with the participation requirements and strictly follow the instructions of the service provider, trainers, and assistants.

If a participant fails to comply with these conditions or instructions, the service provider reserves the right to exclude the participant from the activity.

If exclusion occurs before the activity begins, the cancellation conditions apply. If exclusion occurs after the activity has started, the client is not entitled to any refund.